Editorial
Writing
Research-backed stories and practical guidance on AI adoption, tools, costs, and the work of putting them into production.
Microsoft Copilot for Beginners: Your First Useful Week
Start with three real jobs, copyable prompts, and a simple way to check the answers. You can get useful work done before building an agent or adding tools.
September 28, 2026
A Safe Claude Cowork + Salesforce Pilot: Private Data and Review Controls
A practical rollout for sales leaders and administrators: data boundaries, connector permissions, approval points, audit checks, and measures before scaling.
September 28, 2026
Keep Salesforce Current with Claude Cowork: Tasks, Alerts, and Follow-ups
Use Claude to surface missing next steps and draft follow-ups, while Salesforce Flow enforces the repeatable rules and owners approve consequential changes.
September 28, 2026
Claude Cowork and Salesforce: Set Up the Right Connection First
A step-by-step guide to Salesforce in Claude, Salesforce hosted connectors, permissions, and the difference between reading a deal and changing it.
September 28, 2026
Voice AI Can Now Work Across Apps. A Service Team Still Needs a Recovery Plan.
New live voice models and connected-app controls make longer service tasks feasible. The operator’s test is resolution, escalation, and a clean recovery when the spoken request goes wrong.
Thomas Bennett · September 24, 2026
ChatGPT for Word Is Arriving by Default. Decide Who May Use It Before October 1.
ChatGPT for Word can draft and revise inside the document. The practical decision is which files, users, approvals, and costs belong inside that new path.
Priya Subramanian · September 24, 2026
AI Lead Routing Performance: Compare the System, Not the Demo
Lead-routing products look similar in a demo. The differences appear under dirty data, owner changes, capacity limits, and exceptions. Use this seven-metric replay test before choosing one.
Dara Keating · September 21, 2026
ChatGPT for Financial Services Changes the Data Contract, Not the Review Duty
OpenAI is putting licensed financial data, citations, models, and client-ready artifacts in one workspace. That removes integration work—and creates a procurement decision bigger than an AI seat.
Pete Callahan · September 21, 2026
Agents Are Not Automations: The Decision That Saves Ops Teams Six Months
Operations teams are deploying AI agents using automation logic—and breaking their systems within weeks. The fix isn't better tools. It's understanding where agents belong in your stack.
Jules Marchetti · September 15, 2026
One writer, one editor, one claims list
Most writing stacks fail by buying three generators and no editor. Pick one model for drafts, one layer for cleanup, and a list of words Legal will not sign. Everything else is a subscription looking for a job.
Gary Stanton · September 11, 2026
The 70% Draft Problem: How to Make Claude Do the Thinking You Keep Postponing
Most teams treat Claude like a search engine with manners. A simple diagnostic framework reveals whether your AI prompts are generating real first drafts or just polished filler you'll rewrite anyway.
Pete Callahan · March 3, 2026
The Draft-Then-Judge Stack: Why Two Cheap Tools Beat One Expensive AI Writer
Separating drafting from judgment is the core idea: use one tool to produce, another rubric-driven pass to challenge it, and a human editor to make the final call.
Pete Callahan · March 3, 2026
Your Team Already Has ChatGPT Logins. Here's Why Nobody's Using Them.
Most teams signed up for ChatGPT months ago. Seats are paid, logins are active, and usage dashboards show near-zero adoption. The fix isn't more training—it's giving people a repeatable prompt structure and one workflow to prove it works.
Pete Callahan · March 3, 2026
GitHub Copilot After 6 Months: The Productivity Trap
One fintech team's code velocity jumped 34% after deploying Copilot. Then their security audit found 47 credential-handling violations. The real problem wasn't the tool—it was optimizing for the wrong metric.
Jules Marchetti · October 25, 2025